Leveraging Key Management Techniques (2 Hours)
This course provides an understanding of the essential responsibilities of directing and delegating to others, the practices to meet those responsibilities, the fulfillment of duties, and realization of team potential. This course includes information on the key proficiencies of managing people, such as setting direction and establishing clear objectives and goals for direct reports. Course participants learn the importance of organizing, as well as communicating for clarity and direction. The course also covers the best practices for planning delegation and the techniques needed for delegation. Additionally, the course includes details pertaining to the importance of monitoring delegated tasks to ensure employee efficacy. Course participants learn the benefits of developing employees and assessing how development needs can be addressed through organizational learning. Learners explore how to prepare for and conduct a development meeting that includes the necessary development plan characteristics and support for employees. The course addresses useful techniques and processes for conflict resolution, as well as methods for resolving conflict when dealing with an employee’s difficult behavior. Learners develop an understanding of ways to effectively manage team conflict and develop understanding when handling conflict within the workplace. The course explores facets of treating others with fairness, including how to apply standards fairly. Lastly, course participants effectively learn how to demonstrate fairness in communication, decision-making, and personal skills such as listening, sharing, and showing concern to direct reports.
Approval Number: 20-867090
Provider Number: 50-31808
Leveraging Key Management Techniques – 2.0 Hours
Effectively Directing and Delegating as a Manager
Understanding the essential responsibilities you have when directing and delegating to others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course provides information on the key proficiencies of managing people, such as setting direction and establishing clear objectives and goals for your direct reports. It discusses the importance of organizing, as well as communicating for clarity and direction. It also covers the best practices for planning delegation and the techniques you need to carry through with delegation. Finally, the course details the importance of monitoring delegated tasks to ensure employees are on the right track.
Managing Employee Development
Smart companies have learned that supporting continuous learning and self-development among employees reaps dividends in productivity and employee retention rates. As a manager, you’re responsible for developing people, which includes developing talent in your direct reports. In this course, you’ll learn about the benefits of developing employees and assessing how their development needs can be addressed through organizational learning. You’ll then learn how to prepare for and conduct a development meeting that includes the necessary development plan characteristics and support for your employees.
Facing the Management Challenges of Difficult Behavior and Diverse Teams
As a manager, it can be daunting to find yourself in charge of a diverse group, comprised of different age ranges, backgrounds, and experiences. It’s inevitable that you’ll encounter difficulties. Effectively handling conflict, whether it’s team conflict or difficult employee behavior, is essential to productivity and requires developing conflict management skills. This course covers useful techniques and processes for conflict resolution. You’ll learn methods for resolving conflict when dealing with an employee’s difficult behavior. You’ll also learn ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole.
Being a Fair and Caring Manager
As a manager, you will wear many different hats as you deal with a variety of people. Because you will encounter many personalities, emotions, and practices, it’s important to learn how to be fair and caring when managing others. In this course, you will explore the many facets of treating others with fairness, including how to apply standards fairly. You’ll also learn how to demonstrate fairness in your communication, decision-making, and personal skills such as listening, sharing, and showing concern to your direct reports.
Anyone in a position to control the content of an educational activity is required to disclose to the accredited provider their relevant financial relationships. In accordance with these standards, all potential conflicts of interests have been resolved. An individual has a relevant financial relationship if he or she (or spouse/domestic partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the course content over which the individual has control.
The course SME reports no financial relationships relevant to the content of this course.
Methods and CE Requirements:
This online course consists of a combined total of 4 learning modules. Individuals are eligible to receive a total of 2.0 hours of continuing education by completing all modules within this course. Participants must complete the media-based video lectures, lesson tests and all required course components to claim continuing education credit.
Martinsburg College shall furnish a written statement of completion to each participant who completes each continuing education program. The statement shall be signed by the instructor or an individual designated by the instructor and shall contain the name of the continuing education program; the number of credit hours; the date of the continuing education program; the name of the participant; and the approved provider number.
The records for a CE activity are maintained by the Martinsburg College for a period of five (5) years and include: course announcement, target audience, course reference materials, course objectives, content outline or agenda with timeframes, evaluation tool(s), teaching methods and materials, instructor's biography, curriculum vitae or resume with qualifications, and a course participant list.