Communicating Tactfully and Diplomatically



People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, you’ll learn about developing a diplomatic approach to difficult conversations. You’ll learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases.

You’ll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course, you’ll learn to navigate difficult conversations and situations. You’ll also learn how to communicate a difficult message effectively, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.

This course covers communicating with diplomacy and tact to inspire confidence, preparing to communicate a difficult message with a successful outcome, developing a diplomatic approach to difficult conversations, navigating difficult conversations and situations, communicating a difficult message effectively, writing diplomatic and tactful e-mails, and handling angry and manipulative coworkers. After completing the modules, participants should be proficient in delivering diplomatic and tactful communications, responses, and approaches in the workplace.

CE Broker:
Approval Number: 20-852520
Provider Number: 50-31808

Additional information




Anyone in a position to control the content of an educational activity is required to disclose to the accredited provider their relevant financial relationships. In accordance with these standards, all potential conflicts of interests have been resolved. An individual has a relevant financial relationship if he or she (or spouse/domestic partner) has a financial relationship   in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the course content over which the individual has control. 

The course SME reports no financial relationships relevant to the content of this course. 

Methods and CE Requirements: 

This online course consists of a combined total of 2 learning modules. Individuals are eligible to receive a total of 1 hours of continuing education by completing all modules within this course. Participants must complete the media-based video lectures, lesson tests and all required course components to claim continuing education credit. 

Important Note: 

Martinsburg College shall furnish a written statement of completion to each participant who completes each continuing education program. The statement shall be signed by the instructor or an individual designated by the instructor and shall contain the name of the continuing education program; the number of credit hours; the date of the continuing education program; the name of the participant; and the approved provider number. 

The records for a CE activity are maintained by the Martinsburg College for a period of five (5) years and include: course announcement, target audience, course reference materials, course objectives, content outline or agenda with timeframes, evaluation tool(s), teaching methods and materials, instructor's biography, curriculum vitae or resume with qualifications, and a course participant list.